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Position Details: Sr. Engineer Tech Support, Bangalore

Location: Bangalore, Karnataka
Openings: 1
Salary Range: Not a constraint for the right candidate

Description:

We are hiring Sr. Engineers in Banalore for our client. Our client is a leading provider in Enterprise Communication & Customer Experience Management Solutions.
  • Provides RCA for critical outages that affect production.
  • Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS
  • Session Manager/System Manager (SIP server) administration and routing configuration
  • Session Border Controller administration and configuration
  • Works on the scheduled maintenance activity approved by the customer
  • Configures the system as per customer requirement and established project SOW
  • Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
  • Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
  • Troubleshooting intermittent Call drops, and Network-triggered voice quality issues that require traces to be set up at multiple end-points and deep analysis of all collected traces to come up with a resolution plan
  • Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
  • Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
  • Phone or device registrations with Call Manager and SIP Server
  • Troubleshooting Verint Recording / CTI issues.
  • Experience in coordination with Third Party/Business/Customer.
The ideal candidate should have the following skills and experience:
  • Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS
  • Should have good experience on Avaya    Communication Manager, Session Manager, system Manager and SBC.
  • Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
  • Phone or device registrations with Call Manager and SIP Server
  • Session Border Controller administration and configuration
  • In-depth knowledge on troubleshooting Avaya Call Center Solutions and SIP integration
  • In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
  • Recording solution knowledge, preferably Calabrio AQM
  • Basic SQL Database knowledge
  • Session Manager/System Manager (SIP server) administration and routing configuration
  • Troubleshooting experience on  All Avaya products
  • Hands on experience on Incident & Change management process.
  • Good understanding on ITIL process.
  • Work with OEM for escalated cases.
  • Good Team player and provide periodical knowledge transfer to teams.
  • Should have good verbal and written communication skills.
Interested candidates may apply online and you can expect a call if you meet the requirements.

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