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Position Details: Avaya IVR Engineer

Location: Chennai, Tamil Nadu
Openings: 1
Salary Range: Not a constraint for the right candidate

Description:

We are hiring Avaya IVR Engineers for our client based out in Chennai.

Responsible for Design, implementation and Technical support of Avaya IVR applications.
  • Ability to maintain and providing the supports to Avaya applications.
  • Ability to adjust with the working culture and provide solutions to the requirements.
  • Technical documentation, design, development and troubleshooting for AVAYA IVR project
  • Knowledge in IVR applications (AVAYA), MySQL, MS-SQL
  • Experience in working on detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
  • Developing the changes and addition of features in the Call flow
  • Hitting the REST APIs and getting the response
  • eveloping Prediction, Self-Services and Non-Prediction flows
  • Reading Property files
  • Executing test cases shared by the testing team
  • Ensuring that the logic addresses the positive as well as the negative scenarios.
  • Finding the root cause of an issue when a bug is raised from the testing team.
  • Fixing the bugs provided by the testing team within the specific time.
  • Developing Reports.
Experience in Design, implementation and Technical support of Avaya IVR applications.

Must have
  • Technical documentation, design, development and troubleshooting for AVAYA IVR project
  • Core Java  - is must
  • AAOD
  • AAEP
  • CTI Integration/Application
  • Web service
  • MS SQL /MySQL
Interested applicants may apply online and you shall receive a call if you meet the requirements.

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